Effective Date: 2025/11/08

Bliss Lanka is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website www.blisslanka.com or interact with our services. It also outlines your rights regarding your personal data and how we comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, postal address, phone number, payment information, and other relevant details provided by you when you register, place an order, or contact us.
• Technical Data: IP address, browser type, device type, language preferences, referring/exit pages, and browsing behavior.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance the functionality of the Site and analyze website traffic. For more information on how we use cookies, see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Services: To process your orders, respond to your inquiries, and provide customer support.
• To Personalize User Experience: To customize your experience and offer products or services that are relevant to you.
• To Communicate with You: To send you marketing communications, newsletters, and promotional offers, subject to your consent.
• To Comply with Legal Obligations: To comply with legal requirements, resolve disputes, and enforce agreements.

3. Legal Basis for Processing Personal Data (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: We may process your personal data if you have provided explicit consent (e.g., for marketing purposes).
• Contractual Necessity: To fulfill a contract with you or to take steps at your request before entering into a contract (e.g., processing your order).
• Legal Obligation: We may process your data to comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.
• Legitimate Interests: We may process your data based on legitimate interests, such as improving our services or marketing.

4. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections or updates to your personal data if it is inaccurate or incomplete.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request the restriction of processing of your personal data.
• Right to Data Portability: You can request the transfer of your personal data to another organization or directly to you in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal data in certain circumstances, such as for marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent for processing your personal data at any time (without affecting the legality of processing based on consent before withdrawal).
• To exercise any of these rights, please contact us at info@blisslanka.com.

5. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist with website operations, payment processing, marketing, and analytics, subject to strict data protection agreements.
• Legal Requirements: We may disclose your data if required to do so by law, regulation, or legal process, such as a subpoena, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
• We do not sell, rent, or trade your personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Site. For more details, see our Cookie Policy.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete it or anonymize it.

8. Security of Your Information

We implement a variety of security measures, including encryption and secure servers, to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) if we use service providers or partners located in those countries. We will ensure that adequate safeguards are in place to protect your data, such as by entering into standard contractual clauses or ensuring the recipient has Privacy Shield certification (where applicable).

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bliss Lanka
Address : P 58, Prime City, Mahajana Mawatha, Oruwala, Athurugiriya
Email: info@blisslanka.com
Phone: +94 77 1 96 96 19